Privacy Policy

Nagarik Alert
Effective Date: January 1, 2025
Last Updated: June 24, 2026
Version: 2.0

1. Introduction

This Privacy Policy explains how Alpas Technology Pvt. Ltd. (“Alpas Technology”, “Nagarik Alert”, “we”, “our”, or “us”) collects, uses, stores, processes, shares, protects, and retains information through the Nagarik Alert mobile application, website, dashboards, QR-based services, public report pages, and related services (collectively, the “Platform”).

Nagarik Alert is a citizen engagement, reporting, and organization coordination platform that enables users to submit alerts, reports, QR-linked information, and public-interest information to participating organizations and authorized entities.

By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy.

2. Scope of This Privacy Policy

This Privacy Policy applies to:

Nagarik Alert mobile applications
Public website and report pages
QR-based public profile or contact features
Administrative and organization dashboards
Public and guest user access
Participating organizations and operators
User-generated reports, media, QR-linked profiles, and submissions
Related services operated by Alpas Technology Pvt. Ltd.

This Privacy Policy applies regardless of whether users access the Platform from Nepal or other jurisdictions.

3. Information We Collect

3.1 Account Information

When users register or access the Platform, we may collect:

Full name
Mobile number
Email address
Gender
OTP verification information
Account credentials and related account information

3.2 Report and Submission Information

When users submit reports or alerts through the Platform, we may collect:

Report title and description
Report category and related details
Uploaded photographs/images
Uploaded videos
Uploaded audio files
GPS and location information
Timestamps
Anonymous reporting preference
Operational metadata related to submitted reports

Users are responsible for the accuracy and legality of submitted information.

3.3 QR Feature Information

When users use QR-based features provided by the Platform, we may collect and process:

QR profile information
Public contact or communication preferences
QR-linked identifiers or labels
User-provided public information
QR scan interaction data
QR activation or deactivation status
Related operational or technical metadata

Users are responsible for ensuring submitted information is accurate, lawful, and authorized.

3.4 Device, Technical, and Usage Information

We may automatically collect certain technical and device-related information, including:

Device information
Device identifiers
Browser and device type
IP address
Session information
Usage activity and interaction logs
Crash and diagnostic information
Access timestamps
Security and operational logs

3.5 Media Metadata and Technical Information

Uploaded media may contain embedded metadata and technical information, including but not limited to:

Photo/video metadata
EXIF metadata
Device-generated information
Timestamp information
Embedded location information where applicable

Such metadata may be processed, stored, or retained for operational, security, moderation, analytical, or public-interest purposes.

3.6 Organization and Administrative Information

For participating organizations, operators, administrators, and authorized personnel, we may collect:

Organization profile information
Administrative account details
Operational activities
Dashboard interactions
Report management activities
Administrative actions and related records

4. How We Use Information

We may use collected information for the following purposes:

4.1 Platform Operations

Creating and managing accounts
OTP authentication and verification
Enabling report submissions
Managing public and anonymous reporting
Operating dashboards and organizational workflows
Facilitating coordination with participating organizations

4.2 Communication and Notifications

Sending OTP verification messages
Providing report updates and notifications
Sending operational communications
Responding to support or inquiry requests

4.3 Moderation, Safety, and Abuse Prevention

Investigating misuse or suspicious activity
Preventing spam, abuse, fraud, or harmful conduct
Enforcing policies and platform rules
Reviewing or restricting harmful or unlawful content
Protecting users, organizations, and platform integrity

4.4 Report Processing and Operational Coordination

Processing submitted alerts and reports
Managing GPS/location-based reporting
Supporting operational workflows and coordination
Generating analytics, trends, and heatmaps
Supporting participating organizations and authorized entities

4.5 QR Feature Operations

QR-related information may be used to:

Generate publicly accessible QR-based profiles or contact features
Allow public users to access selected information through QR scans
Support communication or coordination functionality
Manage QR activation, deactivation, or deletion
Improve operational safety and abuse prevention
Investigate misuse, impersonation, or unauthorized activity

4.6 Public Visibility and Organization Coordination

Certain submitted reports, QR-linked information, media, and related information may be:

Published publicly
Shared with participating organizations
Displayed on public report pages or QR-linked pages
Indexed or discoverable through public search engines where applicable

Users should avoid uploading or sharing sensitive, confidential, unlawful, personally harmful, or private content through publicly accessible features.

4.7 Analytics and Future Improvements

We may use anonymized or aggregated information to:

Improve platform functionality
Improve moderation and safety systems
Improve analytics and operational intelligence
Enhance future platform features and coordination systems
Improve reporting workflows and system performance

5. Public Visibility and User Awareness

The Platform supports public-interest reporting, QR-based public interaction features, and organization coordination.

Users acknowledge and understand that:

Certain reports, QR-linked profiles, and uploaded media may become publicly visible
Public reports or QR-linked pages may be accessible by guest users and website visitors
Public pages may be searchable or indexed by search engines
Participating organizations may access, export, or share reports and media
Uploaded content or QR-linked information may be publicly shared by third parties beyond the control of Alpas Technology

Users are solely responsible for the information they choose to make publicly accessible.

Users should avoid sharing:

Sensitive personal information
Confidential information
Government-issued identity information
Exact residential addresses
Other information that may create privacy or safety risks

6. Anonymous Reporting

The Platform may provide anonymous reporting functionality for certain categories or operational purposes.

When anonymous reporting is used:

User identity may be hidden from public users and/or participating organizations where applicable
Certain technical, device-related, operational, and account-linked information may still be internally retained by the Platform

Such internal retention may occur for purposes including:

Security
Abuse prevention
Fraud investigation
Operational integrity
Legal compliance
Platform moderation
Investigation of misuse or unlawful activity

Anonymous reporting does not guarantee absolute anonymity under all circumstances.

7. Sensitive Content and User Responsibilities

Users are prohibited from uploading or submitting content that:

Violates applicable law
Infringes intellectual property rights
Contains unlawful recordings
Contains abusive, threatening, harassing, or harmful content
Contains voyeuristic or stalking-related material
Contains false or misleading information
Violates privacy or confidentiality rights
Contains unauthorized copyrighted material
Misuses the Platform for unlawful purposes

By uploading content or enabling QR-based features, users represent and warrant that they have the lawful right and necessary permissions to capture, upload, submit, share, or manage such information through the Platform.

Certain sensitive categories may be:

Restricted
Moderated
Hidden
Reviewed
Removed
Prevented from public visibility

for legal, operational, safety, moderation, privacy, or public-interest reasons.

8. Data Sharing and Disclosure

8.1 Participating Organizations

Reports and related information may be shared with:

Municipalities
NGOs
Participating organizations
Operational partners
Authorized entities
Emergency or disaster coordination organizations
Organizations operating under service agreements or MoUs

Participating organizations are independently responsible for their own handling, processing, sharing, retention, disclosure, and use of information accessed through the Platform.

8.2 Public Access

Some reports, media, QR-linked pages, and related information may be publicly visible to:

Public users
Guest visitors
Website users
Individuals accessing QR-linked pages
Search engines and indexing systems where applicable

8.3 Service Providers

Limited information may be shared with service providers and operational vendors for legitimate operational purposes.

This may include:

SMS/OTP providers
Hosting providers
Storage providers
Infrastructure and security vendors

Current OTP verification services may involve sharing mobile numbers with authorized SMS gateway providers.

8.4 Legal and Security Disclosures

We may disclose information where reasonably necessary to:

Comply with applicable law
Respond to lawful requests
Comply with court orders
Investigate abuse or unlawful activity
Protect users, organizations, or the Platform
Maintain platform integrity and security

8.5 Internal Administrative Access

Authorized personnel of Alpas Technology and participating organizations may access information where operationally necessary for:

Moderation
Administration
Support
Security
Abuse prevention
Operational coordination
Report management

9. Data Retention, Deletion, and Backups

Information may be retained for operational, security, moderation, legal, analytical, public-interest, or organizational purposes.

Retention periods may vary depending on:

Operational requirements
Legal obligations
Security investigations
Public-interest considerations
Organization coordination requirements

General operational retention may extend approximately one (1) year or longer where reasonably necessary.

9.1 Account Deletion

Users can delete their account by navigating to More > My Profile > Delete Account. A confirmation message will appear, and once the user confirms, the account will be permanently deleted from the system.

When users delete accounts:

Certain identifying information may be removed, masked, or anonymized
Certain operational, moderation, security, or legal records may continue to be retained
Certain reports or QR-linked records may remain archived where operationally or legally necessary

9.2 Backup Retention

Backups may temporarily retain deleted information for:

Disaster recovery
Operational continuity
Security restoration
System recovery purposes

Deleted information may continue to exist in backups for limited periods before permanent removal.

9.3 User Rights Requests

Users may contact Alpas Technology regarding requests related to:

Data correction
Data deletion
Data export
Privacy concerns
Report review requests

Such requests may be subject to operational, legal, security, moderation, public-interest, and organizational limitations.

10. Security and Platform Protection

We implement reasonable operational, administrative, and technical measures intended to help protect the Platform and information processed through it.

Such measures may include:

HTTPS/encrypted communications
Authentication systems
Firewall or infrastructure protections
Environment separation
Access controls
Operational safeguards

However, no internet-based platform or electronic storage system can be guaranteed completely secure.

Users acknowledge that submission of information through the Platform occurs at their own risk.

Authorized personnel, administrators, support personnel, and participating organizations may access information where operationally necessary.

Nagarik Alert may implement operational, moderation, or security measures to:

Prevent misuse of Platform or QR functionality
Restrict abusive or unauthorized activity
Suspend or disable QR-linked profiles
Investigate impersonation, harassment, spam, or fraudulent activity

Users may report misuse, harassment, impersonation, or abuse through official Platform support channels.

We reserve the right to:

Investigate misuse
Restrict or suspend access
Remove content
Protect platform integrity
Cooperate with lawful investigations

Nagarik Alert or Alpas Technology may notify affected users or organizations in the event of significant security incidents where reasonably appropriate or legally required.

11. Emergency and Platform Limitations

Nagarik Alert is not an emergency-response, law-enforcement, ambulance, disaster-response, ownership-verification, or guaranteed public-safety service.

Submission of reports or use of QR-based features does not guarantee:

Review
Action
Response
Resolution
Intervention
Verification
Emergency assistance

Users should immediately contact appropriate emergency services or authorities in urgent situations.

Nagarik Alert and Alpas Technology do not independently verify all user-submitted reports, QR-linked information, statements, allegations, uploaded information, ownership claims, or identity claims and do not guarantee their accuracy, completeness, authenticity, legality, or reliability.

QR functionality is provided as a voluntary public communication and coordination feature.

Alpas Technology is not responsible for:

Misuse of publicly accessible QR information
Unauthorized third-party contact attempts
Harassment, spam, or abuse by third parties
Public redistribution of QR-related information
Incorrect or misleading information submitted by users

Users are solely responsible for the content and information they submit and the consequences arising from such submissions.

12. Policy Updates

Alpas Technology may update or revise this Privacy Policy from time to time.

The Platform may also introduce, modify, restrict, discontinue, or offer additional free or paid features, subscription models, premium services, operational limitations, or functionality in the future.

Users may be notified of significant changes where reasonably appropriate through:

Mobile application notifications
Website notices
Email communications
Other available communication methods

Continued use of the Platform following updates constitutes acknowledgment of the updated Privacy Policy.

13. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of Nepal.

14. Contact Us

For questions, requests, concerns, or notices related to this Privacy Policy or the Platform, users may contact:

Alpas Technology Pvt. Ltd.
Nagarikalert Pvt. Ltd.
Kupondol-01, Lalitpur, Nepal

Email: info@alpastechnology.com / info@nagarikalert.com
Phone: +977-9714530100